Returns & Warranty

Moonbox is a brand operated by VIS CURA EL LLC, the seller of every Moonbox order. Questions about a return or refund: support@moonlitterbox.store.

Seller: VIS CURA EL LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA. Email: support@moonlitterbox.store

90 days, cat-approved or your money back

Try Moonbox at home for 90 days from delivery. If your cat doesn't take to it, email us within those 90 days and we'll refund you in full to your original payment method. You keep the box, so there is nothing to send back.

Cancelling an order

You can cancel any time before your order ships: email us and we refund you in full. Once it has shipped, the 90-day guarantee above applies.

Damaged, defective or lost orders

If your Moonbox arrives damaged or a part is defective, email us a photo and we send a replacement part or a new Moonbox at no cost. If tracking shows your order was lost, we send it again or refund you in full, whichever you prefer.

Lifetime warranty

For as long as you own your Moonbox, we replace any part with a manufacturing defect.

How refunds are paid

Refunds go back to the card or wallet you paid with. We issue an approved refund within 5 days; your bank may take 5 to 10 business days to show it. We never refund in cash or to a different card.

How to ask

Email support@moonlitterbox.store with your order number (a photo helps for damage or warranty cases). We reply within 1 to 2 business days.